At Able Transport, trust is the foundation of everything we do — from the moment you request a quote to the moment your chauffeur drops you off. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights you have. This policy applies to clients, website visitors, and anyone who contacts us for a quote or booking, and it is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Who We Are
Able Transport provides premium chauffeured limousine transportation across Canada, including airport transfers, corporate travel, weddings, and special events. We are committed to handling your personal information responsibly and transparently. If you have any questions about this policy, please contact us using the details at the bottom of this page.
Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
Booking and contact information
- Name, phone number, and email address
- Pickup and drop-off addresses, flight or event details, and special requests
- Billing address and payment information, processed securely to complete your booking
Trip and service details
- Vehicle preferences, date and time of service, number of passengers
- Notes shared with our chauffeurs or dispatch team to help us serve you better (for example, accessibility needs or luggage requirements)
Website and communication data
- Information submitted through our quote request form or contact form
- Technical data such as IP address, browser type, and pages visited, collected through cookies and similar technologies (see the Cookies section below)
- Records of calls, emails, or messages exchanged with our team, for service quality and training purposes
We do not knowingly collect personal information from children, and our services are intended for adults booking transportation.
How We Use Your Information
We use your personal information to:
- Prepare accurate quotes and confirm your booking
- Assign the right vehicle and chauffeur, and coordinate pickup and drop-off logistics
- Process payments and issue receipts or invoices
- Communicate with you before, during, and after your trip, including confirmations and updates
- Respond to inquiries, feedback, and customer service requests
- Improve our services, website, and overall client experience
- Meet legal, tax, and regulatory obligations
Legal Basis for Processing
We collect and use personal information based on your consent, the need to fulfill a service agreement (your booking), our legitimate business interests (such as improving our service and preventing fraud), and compliance with applicable laws.
Sharing Your Information
We do not sell your personal information. We may share it only where necessary to deliver our service or meet legal requirements, including with:
- Our chauffeurs and dispatch team, so they can complete your trip safely and on time
- Payment processors, to securely handle transactions
- Service providers who support our operations, such as booking software, IT support, or customer communication tools, under confidentiality obligations
- Regulatory or government authorities, where required by law
- A successor entity, in the event of a business transfer, merger, or acquisition
Any third party we work with is required to protect your information and use it only for the purposes we’ve authorized.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements. Booking and payment records are typically retained for the period required by Canadian tax and business record-keeping regulations, after which they are securely deleted or anonymized.
How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure. Access to client information is limited to team members who need it to provide our services.
Cookies and Website Tracking
Our website uses cookies and similar technologies to ensure the site functions properly, remember your preferences, and understand how visitors use our site. Where required, we will ask for your consent before using non-essential cookies. You can manage or disable cookies at any time through your browser settings; note that some website features may not function properly if cookies are disabled.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent to certain uses of your information, where consent is the basis for processing
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be posted on this page, along with the date of the last update.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us.
Able Transport Email: [email protected]